GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE
These are the general terms and conditions for the online store of Hotel Astoria Bled. The terms cover various aspects of the business, including user registration, access to information, payment methods, order processing, validity of offers, return policy, warranty, delivery, and privacy protection.
Here is a summary of the key points:
Access to Information
The provider (Hotel Astoria Bled) commits to providing the customer with essential information, including company identity, contact details, product details, availability, delivery conditions, prices, payment and delivery methods, offer validity, withdrawal conditions, and complaint procedures.
Payment Methods
The online store accepts payment through a prepayment method, where the customer receives an invoice with detailed costs and instructions.
Validity of Offers
Prices on the website are final and valid only for online orders. Prices include VAT unless stated otherwise. The validity of promotional offers is specified in each offer.
Order Process
The customer receives an order confirmation via email after placing an order. If the order is not canceled within one hour, it goes through processing. The provider reviews the order, checks product availability, and confirms or rejects the order. The customer is informed about the status and content of the order. Right of Withdrawal (Return Policy): Customers have the right to withdraw from the purchase within 15 days by notifying the company in writing. The customer covers the direct return costs, and returned products must be unused and undamaged.
Warranty
The products are subject to warranty conditions according to Slovenian legislation.
Delivery Time
Delivery times are expressed in working days, and the provider uses Pošta Slovenije for delivery.
Security
The provider uses appropriate technological and organizational measures to protect the transmission and storage of personal data, orders, and payments.
Privacy Protection
The provider commits to permanently protect all personal data by the Law on Personal Data Protection.
Communication
Advertising emails must be marked as such, and the sender must be identifiable. User requests not to receive advertising messages will be respected.
Disclaimer
The provider strives for accuracy, but product features, availability, and prices may change rapidly. The provider will inform the customer of any changes and provide options for order cancellation or replacement.
Complaints and Disputes
Users can send complaints or claims via email or traditional mail. The provider acknowledges receipt within five working days, communicates the expected resolution time, and keeps the user informed throughout the process. The provider aims to resolve disputes amicably.
Customers are encouraged to carefully read and understand these terms before using the online store services.
